Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons:
Damaged product
Manufacturing defect
Incorrect product
The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. Cancellation cannot be made once the order is placed.
We recommend you to make a video while opening the parcel so that if there is a damaged product you have proof of it. You can send the video of the product with the issue on our WhatsApp number +91 90760 92601 within 7 days of delivery. We will send you the replacement as soon as possible. If a video is not made while opening the parcel we will not be able to help you in any way. In case you demand a refund, Your amount will be return back within 5-7 working days to the original payment mode. In case you have ordered through COD our customer service team will contact you for a refund.
Once your return request has been accepted, we will arrange a reverse pick-up for the product in question. It usually takes about 2-3 working days to organize a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will be initiated within 2-3 days of receiving it. It will then be reflected in your bank account.
Points to remember - The product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in its original condition
Refund Policy
We do not provide a refund, we just exchange the product for any damage or incorrect products.
Shipping Policy.
Processing Time
All orders are delivered within 2-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Time Domestic Shipping:
Orders will be delivered within 3 to 4 weeks from the date of order confirmation. Please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, and other unforeseen circumstances.
